These Terms of Use govern use of the Udufood mobile app for complementary meal listing and claims in Singapore. Sections below cover receivers and restaurant partners.
Receivers
1. Eligibility
Udufood is for Singapore residents who need food assistance. You register with your mobile number - no NRIC, income document, or other verification required.
2. One claim per day
Each receiver can claim one food donation every 24 hours. This is a fairness rule that helps us reach more people across the island. Your daily limit resets at midnight Singapore time.
3. Pickup & etiquette
If you claim food, please collect it within the stated pickup window.
- Show your QR code at pickup.
- Be respectful to restaurant staff.
- Don't resell donated food.
- If you can't make it, cancel the claim so others can take it.
Repeated no-shows may result in a temporary suspension.
4. Food safety
Restaurants and individual donors are responsible for the quality and safety of the food they post. Udufood is a platform - we don't prepare, store, or transport food. If you ever receive food that looks unsafe, refuse it and report it through the app.
5. Account termination
We may suspend or terminate accounts that abuse the service, including fraudulent claims, harassment of restaurant staff, or repeated no-shows.
Restaurant partners
1. Eligibility
Restaurant partners must be a registered Singapore business with a valid UEN. We verify your UEN against ACRA's public registry - there's no manual review or waiting period.
2. Posting donations
When you post a donation, you commit to:
- Accurate dish information and portion count.
- A realistic pickup window (typically 2–3 hours).
- Food prepared, packed, and ready by the window start.
- Marking the donation Inactive if you can't fulfil it.
Paused or expired donations are removed from receivers' feeds automatically.
3. Food safety
You are fully responsible for the quality and safety of the food you donate. Donations must meet the same hygiene and food-handling standards as your paid menu items. Udufood is a platform - we don't inspect, store, or transport your food.
4. Sponsored donations
Where sponsored or donor-supported listings are available, you may receive a notification with the dish list and donor name (or an anonymous label). Prepare those meals as described in the app — receivers claim them through Udufood. We do not process card payments in the app today.
5. Free to use, no hidden fees
Posting donations is free for restaurant partners — no monthly fee, no per-meal commission. We may suspend accounts for abuse, fraudulent posts, repeated no-show food, or food-safety violations.
Questions about your data? Email support@udufood.com.